Terms and Conditions

These conditions of use explain the main rules that apply when you access, browse, or use Sweep Resort Casino’s website, games, promotions, and related services (the “platform”). They also cover how your player account works, what you can expect from us, and what we expect from you.

By registering an account, claiming coins, playing games, purchasing optional coin packages, or requesting a prize redemption, you agree to follow these site terms and any related rules posted on the platform. If you do not agree, please do not use the platform.

Sweep Resort Casino is a free-to-play social sweepstakes platform that uses two virtual currencies: Gold Coins (GC) for entertainment play and Sweepstakes Coins (SC) for sweepstakes-style play that may be eligible for prize redemption, subject to eligibility and verification.

Who Can Use Sweep Resort Casino (Adults Only)

Sweep Resort Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or 21 years old where required by your state of residence
• Be located in a place where access to social sweepstakes promotions is permitted
• Not be restricted from using the platform under these service terms

It is your responsibility to understand and follow the rules that apply where you live. Access may be restricted or unavailable in certain states, territories, or regions, and we may use geo-verification to help confirm location during registration and ongoing use. “Void where prohibited” applies.

Creating Your Account the Right Way

When you register, you agree to provide accurate, current information and to keep it updated. This includes details like your name, date of birth, address, and email address.

A few core account rules:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts we permit. In most cases, that means one account per person.
• You may not register on behalf of someone else or use another person’s details.
• We may limit access, gameplay, promotions, purchases, or redemption features until certain checks are completed.

If we believe an account was created with false details or for misuse, we may restrict or close it in a fair and reasonable way.

Identity Checks (KYC) and Verification Requests

To protect players and keep the platform fair, we may request verification at any time, including before approving prize redemptions. Verification may also be required after account changes, unusual activity, or risk checks.

Information we may request can include:

• Proof of identity and age
• Proof of address
• Confirmation that a payment method is owned or controlled by you
• Any other details reasonably needed to confirm eligibility, prevent fraud, or comply with safety requirements

If you do not provide requested information within a reasonable timeframe, we may limit features like purchases, gameplay, bonus access, or redemption until verification is complete.

Keeping Your Account Secure

You are responsible for protecting your login details and for all activity that happens through your account, whether or not you authorized it.

Your account is personal. You may not:

• Share your account or password
• Transfer, sell, or “lend” your account
• Use the platform on behalf of another person
• Allow anyone else to redeem prizes using your account

If you believe someone has accessed your account without permission, contact support as soon as possible at support@sweepresortcasino.com.

Gold Coins, Sweepstakes Coins, and What They Mean

Sweep Resort Casino uses virtual currencies with different purposes:

• Gold Coins (GC) are for fun-play entertainment only. They have no monetary value and cannot be redeemed for prizes.
• Sweepstakes Coins (SC) are used for sweepstakes-style play and may be eligible for prize redemption where permitted, subject to eligibility, verification, and platform rules.

We may set minimums, maximums, eligibility requirements, and other conditions for using GC and SC, and we may adjust coin features to keep the platform balanced and fair.

Purchases, Payments, and Processing Expectations

You may have the option to purchase Gold Coin packages. Purchases are optional and are not required to play on the platform. Available payment methods may include Visa, MasterCard, and bank transfer, and availability can change based on location, provider policies, and internal reviews.

Important payment notes:

• Processing times, fees, and limits can vary by payment method and may change over time.
• We may perform reasonable checks before approving a purchase or completing a transaction.
• If a payment is reversed, charged back, disputed, or flagged as unauthorized, we may restrict your account while we review the activity.

Please only use payment methods that you own or are authorized to use.

Prize Redemptions, Reviews, and Limits

If you request a prize redemption, we may review your account activity, eligibility, and verification status before approval. This helps protect players and the integrity of the sweepstakes.

Key redemption points:

• Redemptions apply to eligible Sweepstakes Coins only.
• Gold Coins are not redeemable and cannot be converted into cash or cash equivalents.
• Redemption methods and processing times vary, and may depend on verification status and provider availability.
• Any stated limits (such as up to $5,000 every 24 hours) are limits, not guaranteed payout amounts, and may be adjusted where allowed.

We may decline or delay a redemption request if verification is incomplete, if we reasonably believe rules were broken, or if a review is needed to prevent fraud or misuse.

Bonuses, Rewards, and Promotion Rules You Should Know

From time to time, Sweep Resort Casino may offer promotions such as welcome rewards, daily bonuses, streak rewards, competitions, cashback, gifts, or VIP-related benefits. These offers can be changed, paused, or removed, and they often have extra bonus terms that apply.

Common promotion conditions may include:

• Eligibility requirements (including location and age)
• Time limits and expiration rules
• Gameplay restrictions (certain games may be excluded)
• Wagering or playthrough requirements for Sweepstakes Coins promotions
• Maximum redemption or conversion limits where stated

Always review the specific promo details before you opt in, because the promo rules control how that offer works. For additional promotion details, see our internal page: Bonus Terms.

Game Access, Features, and Platform Availability

We work to provide enjoyable access to games and services, but we cannot promise that everything will always be available, everywhere, on every device, without interruption.

Availability can vary based on:

• Your location and eligibility rules
• Device compatibility and browser settings
• Maintenance, updates, or provider changes
• Technical problems, outages, or network issues

Games, features, and promotions may be added, removed, suspended, or limited at any time. We may also adjust gameplay settings, coin rules, or access requirements to support fairness and platform stability.

Fair Play Standards and Prohibited Behavior

To keep the platform fair for everyone, you agree to use the service lawfully and responsibly. You must not:

• Provide false or misleading information
• Attempt to manipulate games, outcomes, coin balances, promotions, or redemptions
• Use bots, scripts, automation tools, or unauthorized software
• Engage in fraud, collusion, or any coordinated activity designed to gain an unfair advantage
• Abuse promotions (for example, exploiting loopholes, creating multiple accounts, or using other people’s identities)
• Misuse payments, including chargeback abuse or using payment methods you do not control
• Interfere with the platform’s security, servers, or services

If you are unsure whether an action is allowed, the safest move is to ask support before you do it.

When We May Restrict Access or Take Action

We aim for balance and fairness when enforcing platform rules. However, we may restrict features, pause promotions, or take other reasonable steps if we believe:

• Your eligibility or verification is incomplete
• Account information appears inaccurate or inconsistent
• There is suspected fraud, misuse, or prohibited behavior
• A transaction, redemption request, or gameplay activity requires review
• We need to protect the platform, other players, or third-party providers

Possible actions may include limiting gameplay, removing promotional benefits tied to misuse, placing a temporary hold on transactions, or closing an account where appropriate. When possible and appropriate, we will try to handle issues through support communication.

Handling Errors, Glitches, and Technical Mistakes

Sometimes things go wrong - a display may show the wrong balance, a promo may apply incorrectly, or a game session may be interrupted due to technical problems.

If an obvious error happens (including system issues, game malfunctions, or incorrect crediting), we reserve the right to correct it and to address the results of the error in a reasonable way. This may include adjusting balances, reversing incorrect credits, or voiding play that was clearly affected by a malfunction.

Responsible Play and Player Protection

Sweep Resort Casino is meant to be entertainment. It is not a way to make money, and prize redemption is never something you should rely on as income.

If play stops feeling fun, consider using tools like breaks, limits, or self-exclusion where available. You can also visit our Responsible Gaming page for support resources and guidance.

Ownership of the Site and Content (Intellectual Property)

The platform’s design, branding, text, logos, graphics, software elements, and original content are owned by Sweep Resort Casino or used under license. You may not copy, reproduce, publish, distribute, or commercially exploit platform content without written permission, except for personal, non-commercial use that does not remove or alter ownership notices.

Third-Party Game Studios, Payment Tools, and Linked Services

Some games and technical services on the platform are provided by third-party studios and vendors. Payment processing and identity verification may also involve third parties.

Because of that:

• Certain services may be subject to third-party availability and operational limits.
• Features may change if a provider updates, pauses, or ends support.
• Any links to external websites or services are provided for convenience, and external sites may have their own rules.

Limits on Our Responsibility (Liability)

We take reasonable steps to operate the platform securely and responsibly, but we are not responsible for losses or damages caused by circumstances outside our control or by misuse of the service.

This may include, for example:

• Internet interruptions, device problems, or browser incompatibility
• Delays or failures caused by third-party providers
• Mistakes caused by inaccurate information you provided
• Unauthorized access resulting from you not protecting your login details
• Events beyond reasonable control, such as major outages or service disruptions

Nothing in these conditions of use is intended to limit rights that cannot be limited under applicable law.

“As Is” and “As Available” - No Guarantees

The platform, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, constant availability of any specific game or feature, or that the platform will always be error-free.

We will make reasonable efforts to maintain service quality, but occasional downtime, maintenance, or technical issues may occur.

Updates to These Service Terms

We may update these site terms from time to time to reflect platform changes, legal requirements, safety improvements, or operational updates. The latest version posted on the website will apply from the date it is published, unless we clearly state otherwise.

If you continue using the platform after updates are posted, that continued use means you accept the revised terms. Checking this page periodically is a smart habit, especially before purchases or redemption requests.

Related Rules and Policies Worth Reviewing

These account rules work alongside other policies and pages on the website, which may include:

• Privacy Policy
• Cookie Policy
• Bonus-specific terms for individual promotions
• Identity verification and anti-fraud or anti-money laundering guidance where applicable

If there is a conflict between a specific promotion’s rules and these general service terms, the promotion’s specific rules typically control for that promotion.

Questions or Support

If you have questions about these conditions of use, your account, verification, promotions, or redemptions, contact our support team through the platform help options or by email at support@sweepresortcasino.com. Our FAQ and live chat options may also be available on the website.

Using Sweep Resort Casino should feel clear, fair and consistent. These terms are here to set expectations, protect players, and support a reliable experience - and by continuing to access or use the platform, you agree to follow the latest version posted on this page.